Customer Support
  • 19 Jul 2021
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Customer Support

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When can I write to support?

Our support team includes all of our customer support team members, our engineers, our CTO, and our CPO. We muster the majority of our team to bring you the best possible support without a lot of layers to get through just to get the answer you need.

Our support team is standing by to help you achieve the results you want with dexi.io, and will be happy to provide you with the knowledge resources required to help you build your robots.

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Note

Dexi.io is a DIY service, so the only thing you shouldn't expect the support team to do is building your robots for you. This helps us continue providing free customer support for both subscribers and non-subscribers alike.

The support team will help you through any of the following situations:

  • Dexi.io account access/status
  • Robot execution problems
  • Trouble getting dexi.io, robots or the application itself, to perform to your specifications
  • Filing bug reports
  • Filing feature requests
  • Anything else you'd like to ask us

If you have trouble building a robot to your required specifications, consider hiring a professional to build your robot for you by contacting support@dexi.io or select the Build My Robot button at app.dexi.io.

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Do you provide elevated support levels and SLA's for enterprises?

We do not provide SLA's or tiered support levels at this time.


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